Verizon says that it has resolved points with Fios, its fiber optic community, that affected many places within the Northeastern US for hours on Tuesday. The corporate says that issues must be returning to regular, however a fiber minimize in Brooklyn could imply that some would possibly nonetheless be with out service.
Customers started reporting issues with Verizon on Downdetector shortly after 11AM ET, and the quantity of reviews peaked at greater than 22,000 on Tuesday. Hotspots for issues on Downdetector’s outage map for Verizon included Boston, New York Metropolis, Washington, DC, and extra. Just a few Verge staffers skilled outages as effectively, although one in Brooklyn nonetheless doesn’t have service.
“An internet issue impacting the quality of our Fios service throughout the Northeast has been resolved,” Verizon stated via its support account on Twitter to many customers on the platform. “Network performance and service levels are returning to normal.”
Good afternoon and completely satisfied new yr Darren, Thanks a lot for reaching out to us. An web difficulty impacting the standard of our Fios service all through the Northeast has been resolved. Community efficiency and repair ranges are returning to regular. Please DM us if not again. ^RME
— Verizon Assist (@VerizonSupport) January 26, 2021
The account additionally stated at 11:52AM ET that there was a fiber cut in Brooklyn, and as of 4:04PM ET on Tuesday, the corporate stated the minimize continues to be affecting prospects within the space. Nevertheless, technicians are working to make things better, Verizon said.
Our aim is to make sure you have working providers! At present, we’re conscious of a fiber minimize within the Brooklyn NY space. That is impacting a some prospects in that space. Great point is that we’re conscious and have technicians within the area working to get service again up and dealing for you!
— Verizon Assist (@VerizonSupport) January 26, 2021
Individuals additionally reported points with Google, Zoom, Gmail, and extra on Downdetector, however the reviews seem to have come from the identical locations that have been experiencing issues with Fios. Google and Zoom’s standing pages aren’t displaying any outages, so it’s attainable issues with these providers within the Northeastern US have been tied to the Fios outage.
We’ve requested Verizon to remark, and the corporate says it’s trying into it now. Performing Federal Communications Fee chairwoman Jessica Rosenworcel also said that the Public Security and Homeland Safety Bureau is trying into the state of affairs.
We have now seen reviews of internet-related outages on the East Coast, making it troublesome for folks to work remotely and go to high school on-line. The @FCC Public Security and Homeland Safety Bureau is working to unravel what’s going on.
— Jessica Rosenworcel (@JRosenworcel) January 26, 2021
Replace January 26th, 4:44PM ET: Added new info from Verizon in regards to the points being resolved.