With many international locations nonetheless dealing with the continued affect of COVID-19, retailers and consumer-facing companies are shifting their concentrate on adapting to rising buyer wants and procuring behaviors. Microsoft Dynamics 365 has been working with a lot of our clients to allow them to ship omnichannel procuring capabilities together with an elevated concentrate on digital commerce and contactless procuring choices like in-store or curbside assortment. Microsoft Dynamics 365 Commerce clients have been in a position to quickly transition their shopper engagement and success processes to shortly meet buyer demand whereas additionally delivering a secure working surroundings for his or her workers.

In our 2020 launch wave 2 replace, Dynamics 365 Commerce continues to invest in further empowering retailers to be extremely productive of their duties by serving to them to know and higher serve their clients together with effectively operating their operations throughout the worth chain. With this updates, we’re centered on driving innovation, infusing intelligence, and enabling agility inside retailers throughout each bodily and digital procuring channels. This consists of delivering new instruments for digital commerce, clever processes to streamline and personalize procuring experiences, and enhancing omnichannel capabilities to allow extra companies to transition to a unified commerce platform.

Improve buyer experiences with digital commerce

Enhancements in digital commerce capabilities additional improve buyer expertise and enterprise outcomes. With these investments, we’re constructing upon the foundational e-commerce capabilities we launched with Dynamics 365 Commerce to enhance ease of use and content material creation.

  • Clever content material experimentation: Dynamics 365 Commerce will present the flexibility to carry out managed experiments comparable to A/B testing on e-commerce web sites together with native integration with Optimizely. This may permit retailers to make data-driven updates to their e-commerce web site experiences and encourage clients to interact extra continuously, driving elevated adoption and conversion charges.
  • Visible web page builder: We’re introducing trendy and responsive what-you-see-is-what-you-get (WYSIWYG) content material authoring interface, together with drag and drop assist, which is able to enhance a entrepreneurs’ means to create visually wealthy and attractive advertising and merchandising pages for his or her web site.
  • New e-commerce modules: The Dynamics 365 Commerce module library gives a complete set of modules that can be utilized by clients to construct an e-commerce web site with out the necessity for extra customization.

Dynamics 365 Commerce improves ease of use and content creation

Drive development with intelligence, insights, and analytics

Improve answer by ingrained intelligence to drive development and efficiencies. Make the most of enhancements with AI and CS to additional enhance insights into enterprise operations and ship differentiated buyer experiences.

  • Store related appears (preview): Store related appears can deliver recent and interesting selections to the forefront of the procuring expertise utilizing the ability of synthetic intelligence and machine studying. The impact might be transformative and might create further promoting energy as buyers discover extra of the issues they need in an easy-to-use visible expertise.
  • Microsoft Bing for Commerce powered search (preview): Microsoft Bing for Commerce can be seamlessly built-in into Dynamics 365 Commerce to offer constant product discovery and search experiences throughout all commerce channels. Product discovery performance is a fast and simple manner for a retail buyer to search out merchandise by shopping by classes and utilizing search and filtering.
  • Microsoft Dynamics 365 Fraud Safety, loss prevention integration: We proceed to put money into standing up native assist for clever enterprise options like Dynamics 365 Fraud Safety. Along with cost safety integration we’re additionally delivering loss prevention assist to reinforce enterprise insights and resolution making for improved enterprise operation.

Shop similar looks can bring fresh and appealing choices to the forefront of the shopping experience

Streamline enterprise efficiency with omnichannel excellence

Increase on omnichannel capabilities to enhance enterprise efficiency and agility to transition to new enterprise practices. We proceed to put money into core capabilities that assist unified commerce capabilities together with third-party integration and extensibility.

  • Curbside pickup and contactless procuring: This function will deliver further capabilities to facilitate curbside pickup or different distinctive pickup varieties to the order seize and processing flows. Organizations can configure a number of pickup modes of supply that buyers can select from when putting an order.
  • Enhanced assist for contemporary cost strategies: By offering digital pockets assist throughout a variety of cost suppliers, Microsoft can make sure that crucial cost wants are met and absolutely enabled for omnichannel buying eventualities.

Organizations can configure multiple pickup modes of delivery that shoppers can choose from

Study extra about new 2020 launch wave 2 capabilities

These are simply a number of the improvements we’re touchdown in our 2020 launch wave 2 plans. You will discover extra data and particulars in our release notes for Dynamics 365 Commerce. We’ve got many extra bulletins on the horizon so you’ll want to look out for extra information and articles coming sooner or later.

For these taken with experiencing the capabilities inside Dynamics 365 Commerce, contact us to prepare a demo or to be put in touch with a associate that may assist ship a Commerce in a Day workshop. We even have various associate gives out there on AppSource that may assist take you reside on Dynamics 365 Commerce in as little as two weeks.

Study extra in regards to the nice options we’re bringing to Dynamics 365 and Microsoft Energy Platform in our 2020 release wave 2 plans or watch our Microsoft Business Applications Launch Event on demand.

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