For Pegasystems, a number one supplier of cloud software program for buyer engagement and clever automation, success is determined by with the ability to present extremely scalable techniques for its clients. However with its core SAP techniques in a conventional information middle, the IT division discovered it was spending an excessive amount of time on day-to-day upkeep and fewer on strategic initiatives that generated worth for patrons.
In 2020, Pega selected to deploy its SAP surroundings, together with SAP ERP Central Element (ECC) and SAP HANA information warehousing, to Google Cloud. The transfer has helped Pega overcome most of the challenges it confronted with the earlier deployment. It additionally made Pega’s SAP techniques extra dependable and supplied highly effective new information capabilities to help the enterprise in making the precise choices.
The problem: An absence of agility
Though Pega ran its SAP suite in a third-party information middle, it was architected with conventional servers and storage and lacked the size and agility essential to sustain with Pega’s wants. Including extra capability, for instance, required an excessive amount of work and coordination with the internet hosting supplier, which regularly led to unacceptable ranges of downtime. As a substitute of specializing in the transformational initiatives that Pega required for progress, the corporate’s IT group was placing time and sources into ensuring its SAP techniques had been operating accurately.
The answer: Much less upkeep for IT, extra insights for the enterprise
Pega thought of a number of public cloud suppliers with a specific give attention to enterprise structure, flexibility, and working prices earlier than deciding on Google Cloud. “SAP on Google Cloud is a repeatable and proven architecture. We were confident that we would be in good hands and have a smooth transition,” says David Vidoni, Vice President of knowledge Expertise, Pega.
Working with Managecore, an SAP on Google Cloud Specialization partner, it took Pega simply 9 weeks to maneuver 30 servers onto Google Cloud. Managecore helped Pega handle changeover, testing, and integration of the customer-facing options that run internally and combine with the SAP surroundings. Further help got here from the Cloud Acceleration Program (CAP) from Google Cloud, a essential enabler for Pega, providing SAP clients instruments to simplify the migration course of and monetary incentives to defray infrastructure prices.
For Pega, the transfer to Google Cloud is permitting them to ship higher service to their clients. In line with Vidoni, “Google Cloud enables us to provide a higher level of service by minimizing downtime and outages. As we grow, adding capacity to meet our clients’ needs is a lot simpler.”
Different advantages of the SAP on Google Cloud migration embody reliability, scalability, and agility:
Reliability: Google Cloud infrastructure has considerably diminished the pressure on Pega’s IT sources. Pega has discovered that since transferring to Google Cloud, the IT group has minimize the time it spends on SAP operational upkeep by two-thirds.
New analytical capabilities: Having fewer upkeep duties means getting extra time to research information that reveals buyer wants and how you can fulfill them. The transfer to Google Cloud has made it simple to attach information from SAP HANA. Richer information integration makes for sooner and better-informed choices. Per Vidoni, “Data is our lifeblood. We are making it easier to find the information we’re looking for to get actionable insights and to gain an edge over our competition.”
Scalability and efficiency: Pega has benefitted from improved efficiency and a brand new potential to scale up and scale down sources as wanted. For instance, Pega will now be capable of present area groups with sandbox SAP HANA environments the place they will check out new integrations with its software program growth platform. Spinning up these growth environments is way simpler and sooner than it was earlier than migration.
Safety and compliance: Google Cloud has helped present a a lot stronger safety posture for SAP HANA implementation. Pega’s catastrophe restoration processes are actually extra streamlined, and compliance testing is simpler as properly.
What’s subsequent for Pega
Now that Pega’s SAP purposes are up and operating on Google Cloud, the corporate is setting its sights on transferring its SAP ERP surroundings from ECC to S/4HANA, which can enable it to benefit from totally new, cloud-centric capabilities inside the suite. Within the meantime, nonetheless, Vidoni continues to discover the alternatives that Google Cloud presents to remodel the best way it supplies techniques and providers to clients at scale. “Running SAP in a future-ready environment means that we can deliver the best possible service to employees and customers today and tomorrow.”