Telecommunications suppliers are beneath a whole lot of strain. Prospects more and more count on one supplier to fulfill all their telephony, digital leisure, and broadband wants. And because the alternative of suppliers will increase and switching prices lower, it’s more durable than ever to create and keep loyalty. 

At UPC Polska, we all know this problem all too effectively. As a number one telecommunications supplier in Poland, we serve 1.5 million of consumers with three million providers every day, by way of an IT infrastructure constructed over the previous 20 years. Whereas we nonetheless run a number of enterprise essential functions on premises, it additionally turned more and more clear to us that we couldn’t develop, take a look at, and deploy new options quick sufficient in our current setting. Consequently, we got here to a stark realization: we needed to remodel our IT infrastructure to speed up our function launch course of, or threat shedding clients. 

After contemplating a number of choices, we chosenGoogle Cloud’s Anthos as a result of it provided a uniform administration expertise throughout our hybrid setting and simple software modernization. We needed to implement Anthos as quickly as doable, but in addition knew we wanted an skilled world methods integrator to assist us achieve this securely and successfully. Consequently, we turned to Accenture who helped us full the mission in simply six weeks.

Mixing cultural and know-how transformation

Our customer support software permits us to construct extremely personalised relationships with over one million clients. Since fast function releases are essential to our industrial success, that software was one of many first targets for modernization with Anthos. Accenture got here in, labored laborious to know our structure, and offered the cloud-first technique and assurance we wanted to confidently migrate the app to the brand new hybrid setting. 

With the help of Google Cloud and Accenture, our staff embraced the shift in administration and growth fashions from Waterfall to Agile. Though this was a troublesome transition because of vital technological and infrastructure shifts and modifications in processes, duties, and methods of working, it finally elevated speed-to-market on new options .

To assist guarantee success for our DevOps staff with this new strategy, we deployed Anthos in our on-premises information facilities. With Anthos, we will uniformly set coverage at scale and constantly launch options with out worrying about safety, vulnerability administration or downtime throughout totally different environments. Our builders can then deal with writing higher code, whereas operators use Anthos to successfully handle and run these functions anyplace. Accenture additional drove the cloud-first DevOps tradition shift we wanted to make this all work, by way of coaching and help that rapidly bought our workers in control.

The most important benefit of working with Google Cloud and Accenture to deploy Anthos has been elevated engagement amongst our workers. Groups are working passionately to attain as a lot as doable as a result of they will now deal with their core duties relatively than infrastructure administration. Anthos helps us management which workloads, options, and information go into the cloud, and that are higher suited to our on-premises infrastructure. Anybody engaged on this mission in the present day at UPC Polska would let you know that Anthos provides us the perfect of each worlds—the agility and pace of the cloud together with the facility and luxury of nonetheless having the ability to use our conventional on-premises infrastructure.

With the unimaginable collaboration between our staff, Accenture, and Google Cloud, we’ve got the event, testing, and manufacturing clusters we’d like built-in into our Agile growth course of. Now, each builders and operators take pleasure in elevated scalability, stronger system resiliency, and extra data about containers.

Making efforts rely

Every part we’ve got achieved with Accenture and Google Cloud is pushed by our dedication to creating, delivering, and enhancing the standard of providers we provide to our 1.5 million clients. Personalization at that scale will be difficult, even with all the precise applied sciences and DevOps methods in place. Fortunately, we’ve got a formidable staff and loads of help by way of Google Cloud and Accenture. With our IT infrastructure and tradition working collectively as a part of a extra Agile mannequin powered by Anthos, the sky is the restrict for our personalization efforts, which frees us to dream up extra methods to serve our clients. For instance, we’re exploring initiatives like Software program Outlined Entry Networks, cloud-based CRM, extra personalised buyer experiences, sensible residence know-how, integrations between cell and glued networks, and an ever-growing portfolio of content material and providers. As we enter this new and fast-paced time in UPC Polska’s historical past, we look ahead to working with Accenture and Google Cloud to higher serve our clients.

Read the full case study to be taught extra about how UPC partnered with Google Cloud and Accenture on this mission.

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