Enterprise functions are quickly evolving to satisfy the wants of an more and more digital and sophisticated world. The period of form-based software program and easy enterprise logic is historical past–changed with data-first, clever functions that proactively information crucial enterprise outcomes throughout the group.

The 2020 release wave 2 expands our imaginative and prescient that can assist you unlock the agility, innovation and resilience to adapt and thrive. Greater than 500 new and up to date capabilities be a part of an unparalleled breadth of clever, modular and seamlessly-integrated SaaS functions for the entrance and back-office; all atop the world-leading Energy Platform to allow anybody to create apps and enterprise processes.

On this time of unprecedented disruption—from distant workforces to altering buyer expectations to produce chain challenges—this launch wave extends investments to assist your group shortly adapt to any circumstances with pace and agility—to construct resilience into the material of the DNA of your organization.

Related buyer experiences

Managing right now’s omnichannel buyer journey is not any simple feat. Buyer engagement requires fixed consideration at each contact level, whether or not human-assisted, self-serve, or automated, and doing so requires visibility and collaboration throughout advertising and marketing, gross sales, and repair. The 2020 launch wave 2 updates additional our imaginative and prescient to seamlessly join information and insights throughout departments—breaking down the siloes that restrict innovation and related, personalised experiences.

Microsoft buyer information platform (CDP)

Microsoft Dynamics 365 Buyer Insights, the Microsoft CDP and fastest-growing Dynamics 365 software, is a basis for contemporary buyer engagement, all on a trusted platform with unmatched privateness and safety. Updates within the 2020 launch wave 2 cement the answer as uniquely capable of join information holistically throughout departments and groups, with AI-powered insights to drive higher outcomes.

Your groups will take pleasure in the brand new engagement insights capabilities, which give them a extra complete view of shoppers—simply accessible throughout groups, and all the time updated. Viewers insights enhance the power to research cross-channel buyer interactions from web sites, cell apps, and related merchandise utilizing engagement insights. And with seamless integration of Microsoft Dynamics 365 Customer Voice, your group can monitor buyer suggestions alerts throughout channels to proactively determine insights and drive significant engagement when buyer sentiment and behaviors change.

Learn extra: Announcing new innovations for the Microsoft customer data platform

Advertising and marketing

We’re devoted to delivering options that bridge advertising and marketing, gross sales, and repair departments, seamlessly connecting ushering prospects from first contact to acquisition to distinctive assist. The 2020 launch wave 2 updates take steps to attach that journey.

Over the following six months, we’re offering entrepreneurs with instruments to construct relationships and work together with prospects at scale on this new world. New capabilities will assist them orchestrate buyer journeys, align gross sales and advertising and marketing, and make knowledgeable selections. In response to elevated demand for digital channels, this launch integrates Microsoft Groups for digital occasions, improves social posting, revamps the shopper journey designer, and lets groups use pure language to create goal segments simply. And enhanced integration with Dynamics 365 Buyer Insights helps groups uncover segments and use them immediately in Microsoft Dynamics 365 Advertising and marketing to make campaigns extra focused and efficient.

Learn extra: 3 new ways to build customer relationships using Dynamics 365 Marketing

Gross sales

Buyer shopping for experiences are more and more digital. In actual fact, 80 percent of enterprises count on a sustained shift to digital shopping for and promoting strategies, the place sellers information and collaborate with prospects remotely. Microsoft Dynamics 365 Gross sales will assist to additional streamline the work of sellers and deepen their engagement with prospects.

We’re ramping up AI-infused intelligence capabilities to ship contextual insights that information sellers to the following greatest motion. Options like gross sales accelerator, superior forecasting, and pipeline intelligence assist sellers perceive the well being of the enterprise and make precisely knowledgeable strategic selections. Dialog and relationship intelligence helps sellers give attention to actions and interactions that join with consumers. And sellers can leverage Dynamics 365 Buyer Voice to measure sentiment and Web Promoter Rating (NPS) metrics to higher monitor and act on buyer considerations round gross sales processes, merchandise, and experiences.

Learn extra: Digital selling and customer engagement with Dynamics 365 Sales updates


We’ve invested within the crucial eventualities that companies must optimize assist supply and improve buyer satisfaction, mirrored within the expansive scope of options is heading to Microsoft Dynamics 365 Buyer Service, Microsoft Dynamics 365 Subject Service, and Microsoft Dynamics 365 Distant Help.

Dynamics 365 Buyer Service introduces a milestone in service—the addition of a local voice channel that empowers service groups with a seamless, end-to-end customer support expertise throughout each channel inside a single answer.

Dynamics 365 Subject Service updates improve first-time repair charges with optimized scheduling and enhancements to the cell expertise, added constancy for asset monitoring and administration, and improved useful resource scheduling for elevated dispatch and technician effectivity. Plus, updates to Dynamics 365 Distant Help give technicians extra methods to troubleshoot buyer points, permitting technicians and prospects to affix a combined actuality name; plus enhanced cell calling capabilities, assist for telephones with out combined actuality capabilities, and added technician calls insights to floor problem areas and alternatives for enchancment.

Learn extra: Innovation on the service suite of Dynamics 365 applications

Streamline finance and operations

Successfully working a fancy group requires the seamless sharing of information, constant enterprise processes, and shut collaboration throughout finance and operations departments. That’s why we’re devoted to making sure cross-app capabilities throughout Microsoft Dynamics 365 Finance and operations functions. This 2020 launch wave 2 continues the journey of creating finance and operations information and enterprise course of seamlessly obtainable to Dynamics 365 functions, Energy Platform, and Microsoft Azure Information Lake Storage.


For Dynamics 365 Finance, we proceed to give attention to including insights and intelligence and automating widespread processes. Clever money circulate forecasting, which previewed in 2020 launch wave 1, shall be launched for basic availability together with further intelligence and automation in vendor invoicing.

We’ll additionally enhanced core financials by including asset leasing. This continues to construct confidence in our finance group and eradicate threat as CFOs try to do, by ensuring the system stays compliant with altering accounting laws.

The Electronic invoicing add-on (preview) expands the invoicing capabilities in Dynamics 365 Finance, Dynamics 365 Provide Chain Administration, and Dynamics 365 Venture Operations to assist organizations lower your expenses and scale back threat. The add-on simplifies adherence to the most recent digital invoicing requirements, and supplies constant experiences in digital bill processing and alternate throughout totally different geographies.

Learn extra: Optimizing financial processes and reducing risk with Dynamics 365 Finance updates

For this launch wave, Dynamics 365 Enterprise Central investments middle on delivering a world-class, complete enterprise administration answer for small and midsized organizations.

We’re increasing eventualities throughout Microsoft experiences—which right now consists of integration with Excel, Outlook, Phrase, and others—by introducing Microsoft Groups as a strategy to work together with coworkers and enhance productiveness, workflow, insights, and outcomes.

A number of further updates assist meet the calls for of a quickly rising buyer base, enhance the dealing with of file storage, and handle high buyer requested options; and repair safety and efficiency enhancements additional safeguard enterprise information and enhance software efficiency.

Learn extra: What’s new and planned for Dynamics 365 Business Central

Provide Chain

The pandemic took a toll on provide chains, from suppliers to customers. Dynamics 365 Provide Chain Administration is introducing new capabilities to maintain the manufacturing line working and ease the day-to-day work on the manufacturing facility ground.

Constructing on the Cloud and Edge innovation announced at Microsoft Ignite, we’re rolling out a new Engineering Change Administration add-in, bettering the power to deal with modifications all through the lifecycle of a product and guarantee they’re produced and launched in a managed method. The brand new manufacturing ground execution function supplies extra flexibility with a contemporary UI and a contact interface that makes managing advanced jobs simpler, even underneath the demanding circumstances of the manufacturing ground.

New integration with Dynamics 365 Guides offers frontline staff interactive, guided directions proper at their workstation. This helps producers adapt to operational complexity on the manufacturing facility ground with a brand new set of options centered on usability, so complexity might be managed in actual time.

Learn extra: Overcome disruptions in your supply chain

Service-based operations

Dynamics 365 Venture Operations is now typically obtainable—the enterprise software for service-based companies that function in a extremely aggressive market the place successful new offers, retaining one of the best individuals, and growing revenue margins are important challenges. Venture Operations is designed to rework and modernize the undertaking supply lifecycle by bringing collectively cross-functional groups to ship differentiated buyer experiences.

In a single software—seamlessly related to different Dynamics 365 functions—you may bridge your gross sales, resourcing, undertaking administration, and finance groups to win extra offers, speed up supply, empower workers, and maximize profitability.

Learn extra: Optimize your project-centric business with Dynamics 365 Project Operations

Human Sources

Dynamics 365 Human Sources supplies a complete personnel administration answer, together with efficiency, depart and absence, and payroll integration. For the 2020 launch wave 2, we’re centered on updates that additional assist HR professionals empower and have interaction their workforce, present fashionable advantages packages, and keep compliant.

New self-service capabilities embody the power for workers to handle depart and absence immediately from Microsoft Groups. Workers can view time-off balances and submit depart requests, and managers or HR shall be notified when a request wants consideration.

A advantages administration workspace will present directors with a single expertise to view gadgets that require motion or to trace the enrollment progress for a single worker or teams of workers, together with progress and related actions for brand spanking new rent enrollment, qualifying life occasions, and open enrollment.

Different highlights embody an enhanced depart and absence workflow expertise enhancements and simplified integrations and extensibility, together with LinkedIn Expertise Hub and Azure Energetic Listing.

Learn extra: Overview of Dynamics 365 Human Resources 2020 release wave 2


We’re closely investing in innovation for retailers—together with updates in Microsoft Dynamics 365 Commerce to additional empower retailers to understand how greatest to serve prospects’ wants, ramp up digital commerce and contactless buying, and effectively run operations throughout the worth chain. Learn extra about 2020 launch wave 2 updates to enhance omnichannel shopping with Dynamics 365 Commerce.

We’re additionally persevering with to evolve Microsoft Dynamics 365 Related Retailer to supply advantages to retailers which can be historically obtainable solely to on-line retailers, and to assist bridge the bodily and digital divide. As an example, it is possible for you to to outline a Energy Automate workflow that makes stock suggestions primarily based on dwell time round a particular product, or make shift modifications primarily based on queue-length developments. To help with social distancing, retailer managers will have the ability to perceive shopper density and social distancing standing in monitored areas, and arrange notifications when the suitable security circumstances aren’t being maintained. Read more about what’s new and planned for Dynamics 365 Related Retailer, in addition to updates announced in July.

On the level of sale, updates to Microsoft Dynamics 365 Fraud Safety will assist defend from buy and cost fraud, account fraud, and shrinkage fraud whereas delivering a clean experiences to web shoppers. Constructing on the brand new account safety and loss prevention capabilities announced in July, you’ll discover tighter integration with Dynamics 365 Commerce and a brand new “manual review” functionality that permits customers to flag transactions for evaluate, after which enable knowledgeable human brokers to devour and adjudicate these transactions. Read more about what’s new and planned for Dynamics 365 Fraud Safety.

Compensate for the 2020 launch wave 2

Assessment the Dynamics 365 launch plans for particular particulars for every replace and extra sources.

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