ESPN Plus says it’ll challenge partial refunds to prospects who paid for a UFC pay-per-view occasion Saturday solely to run into technical issues.
Conor McGregor vs Dustin Poirier was the headline match of the UFC 257 main card, which was set to get underway at about 10PM ET Saturday. To observe, ESPN Plus subscribers, who pay $59.99 per yr for the streaming service, additionally paid $69.99 for Saturday’s occasion. However customers within the US began reporting a blackout on the ESPN Plus app Saturday night that lasted by among the earlier fights on the principle card.
A spokesperson for Disney, which owns ESPN, mentioned in an electronic mail to The Verge on Sunday that the corporate was “aware that a technical issue prevented a portion of users from accessing the early part of the ESPN+ pay-per-view event, and we apologize for that experience. We worked as quickly as possible to identify and resolve the issue.”
The spokesperson didn’t say what the precise challenge was, nevertheless it affected some customers within the western US and was resolved by 11PM ET, based on the corporate, in time to see the signature fights. Customers had been affected between a couple of minutes to greater than an hour.
The corporate says it’ll present partial refunds to customers affected by the outage. Clients who paid for the combat by a third-party platform like Apple, Roku, Google, or Amazon, might want to search refunds from the platform, however Disney/ESPN says it’ll work with these firms on the refund course of.