We began out as two brothers in a basement, and now we’re one of many fastest-growing B2B telecom operators in Europe with extremely custom-made communications options tailor-made to the wants of particular person companies.
The important thing to our success has been that we do issues in a different way than the established gamers. We don’t promote simply to promote. We don’t develop simply to develop. We’ve been shouting “cloud” for years as a result of we wish to co-create and tailor options with prospects each time it is sensible to take action. For instance, we’re presently making a high-end buyer associate portal with 10 enterprise prospects who need the identical visibility as our inside assist technicians into supply, open tickets, ticket standing and extra.
Whereas different CSPs largely ignore SMBs with 20 to 200 workers, we’ve an entrepreneurship-focused culture that makes us agile sufficient to innovate on this underserved market. And we search out partners and suppliers that wish to equip and allow smaller, extra revolutionary enterprises.
The main target is specialised cloud communication options and digital market for cloud providers — one thing probably the most revolutionary enterprises in Europe want urgently. With COVID-19, this want is much more pressing, as an unprecedented variety of workers are working from house. That truth has attracted extra curiosity in Microsoft TEAMS performance, which is why we run our Microsoft voice services through TEAMS Direct Routing with licensed Oracle Session Border Controllers (SBCs) to ship real-time communications corresponding to VoLTE, VoIP, video conferencing and calling, presence, and IM. The SBC is fully certified to ship Groups Direct Routing in a multitenant vogue, enabling us to supply hosted telephony integration into Groups for extra income alternatives through cloud voice providers.
The bottom line is the securing of IP connections throughout handovers to others so that each one IP calls are shielded from DDoS assaults and different community threats that may in any other case disrupt the efficiency of networks and visitors. In that means, the SBC performs a two-fold function in serving to us safe our personal networks as we hook up with our prospects, in addition to securing our connections to different service suppliers.
Along with safety, we really feel an “all-time-available” strategy additional differentiates us from others. We assure that inside 4 hours, any service or efficiency challenge will both be resolved or a brief repair put in place, corresponding to a back-up router ought to there be an unintentional lower to a line or different service interruption.
Essential to that strategy is the Oracle Communications Operations Monitor answer (OCOM), which supplies us perception into cellphone calls and session high quality, no matter location, the community or service supplier. With OCOM, we quickly discover any issues on the IP communications community to make sure the shopper expertise stays optimistic. Proactive community monitoring covers all kinds of standalone KPIs, in addition to customized ones for voice community monitoring, service accessibility, retention and integrity—all of which may be aggregated by service, website and buyer. We are able to entry KPIs by means of configurable dashboards, SNMP and REST-based APIs.
OCOM is complemented by the Oracle Communications Interactive Session Recorder (ISR), which helps our prospects, corresponding to insurers and monetary establishments, meet stringent regulatory requirement to report communications with prospects, and all with out the price and complexity normally related to enterprise compliance.
These options will assist us as we proceed to develop, serving to us to stay distinct by resolving issues rapidly, guaranteeing SLA compliance and figuring out patterns in visitors that enhance community planning and assist Europe’s most revolutionary firms stay dynamic, agile and adaptable.