Calling all service professionals! We’re coming to you reside on September 17, 2020, from 9-10:45 AM PST. For “one morning only,” Oracle executives will crew up with trade gurus and main CX Service clients to speak about customer support in at the moment’s Expertise Economic system.

It’s no secret that client and purchaser expectations have developed dramatically over the previous 12 months. We’re bringing the consultants collectively to assist make sense of those adjustments and depart you with actionable takeaways alongside your path to success.

Register for the virtual summit

Right here’s what you possibly can anticipate:

  1. It wouldn’t be a CX occasion with out Jay Baer! Our host will hold you entertained with trade experience and commentary whereas taking you thru the morning’s classes.
  2. Rob Tarkoff, EVP Oracle CX and Information Cloud, will kick issues off with an govt keynote. Rob will talk about the influence that COVID-19 has had on CX and what we’ve realized. He’ll additionally share inspiring tales about how Oracle CX has helped clients ship crucial and unforgettable experiences throughout this unprecedented time.
  3. The occasion may have two tracks: customer support and area service. In every, Oracle executives will talk about the way forward for service and Oracle’s imaginative and prescient. You’ll study tricks to overcoming at the moment’s challenges and the way to prep for tomorrow.
  4. Within the customer support monitor, CX skilled and writer, Shep Hyken, will talk about the highest 10 developments impacting CX professionals, and how one can deal with them. He may also interview a number of Oracle CX Service clients like Razer, Inc.
  5. For those who’re into gaming, then you realize Razer–a frontrunner in gaming {hardware}. Ernest Lu, Razer’s VP of Buyer Advocacy, will give customer support monitor attendees recommendations on the way to win over Gen Z with an genuine and clever service ecosystem.
  6. Badger Daylighting, an expansive non-destructive hydro-excavation (hydrovac) companies firm, will be a part of the sphere service monitor. Badger will clarify precisely what a hydrovac truck does and why Oracle Subject Service is so vital to their enterprise. You’ll hear how this firm remodeled from a paper-based system to a very digital method and the teachings they realized alongside the way in which.
  7. A morning of inspiring content material. We’ve jam-packed simply over 90 minutes with service experience, visionary discussions, and actionable takeaways you can deliver again and implement in your CX journey.
  8. Did we point out it’s free?

Try the detailed event agenda and save your digital seat by registering today! We’ll see you on September 17.

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