Right this moment, we revealed the 2020 launch wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform, a compilation of recent capabilities that shall be launched between October 2020 and March 2021. This second launch wave of the yr provides a whole bunch of recent options and enhancements, demonstrating our continued funding to energy digital transformation for our clients and companions.

Highlights from Dynamics 365

  • Dynamics 365 Gross sales contains updates for extra simplified experiences; together with collaboration instruments, a brand new cellular expertise for fast entry to buyer data, and new enhancements to forecasting to natively create and handle bottom-up gross sales forecast processes.
  • Dynamics 365 Gross sales Insights continues investments in digital promoting throughout a number of areas: gross sales acceleration, dialog intelligence, relationship intelligence, and superior forecasting and pipeline intelligence with predictive lead and alternative scorings to assist gross sales groups uncover prime offers.
  • Dynamics 365 Buyer Service expands agent productiveness capabilities enabling brokers to interact in a number of periods concurrently. Omnichannel for Buyer Service is enhanced with extra extensibility choices to allow integration with cellular purposes, Microsoft bot framework, and outbound messaging channels.
  • Dynamics 365 Buyer Service Insights provides new capabilities to assist brokers utilizing comparable case solutions to resolve buyer points rapidly and simply. A brand new analytical view for customer support managers helps them give attention to key assist areas that want consideration. These highlights will even be included straight within the core Buyer Service Hub app in order that customers can get insights in context with out having to modify between purposes.
  • Dynamics 365 Distant Help expands its vary of eventualities past calls, permitting technicians to carry out actions corresponding to seize service and repairs knowledge, carry out surveys and walk-throughs independently, and derive service insights from their service operations. Availability to non-AR enabled gadgets with modified performance additional empowers technicians to unravel issues quicker the primary time in additional environments.
  • Dynamics 365 Subject Service continues so as to add intelligence capabilities together with a brand new Subject Service dashboard for monitoring key KPIs and work order completion metrics. There are lots of consumer expertise enhancements to allow proactive service supply. The Subject Service cellular app is enhanced with capabilities corresponding to push notifications and real-time location sharing. This launch wave additionally contains scheduling enhancements corresponding to multi-day guide scheduling and enhanced skill-based matching.
  • Dynamics 365 Advertising and marketing improves the shopper journey design expertise, for instance format choices, zoom, and efficiency enhancements. Integration with Microsoft Groups stay occasions and conferences permits customers to create and host stay occasions as a webinar supplier. Segmentation is enhanced with a brand new pure language expertise to create and devour buyer segments, serving to eradicate the specialised expertise wanted to construct advanced segments.
  • Dynamics 365 Buyer Insights continues to reinforce knowledge ingestion and unification, segmentation, and extensibility capabilities utilizing Microsoft Energy Platform to allow and prolong line-of-business experiences. For instance, customers can achieve deeper buyer insights with Microsoft Energy BI, construct customized apps with Microsoft Energy Apps, and set off workflows based mostly on insights and indicators utilizing Microsoft Energy Automate.
  • Dynamics 365 Human Sources expands go away and absence, and advantages administration capabilities to rework the worker expertise. Workers and managers will be capable to handle go away and absence straight from Microsoft Groups. We proceed to construct an HCM ecosystem enabling integrations to recruiting and payroll companions.
  • Dynamics 365 Commerce continues to broaden capabilities enabling entrepreneurs and non-developers to simply create and handle e-commerce websites, with built-in experimentation capabilities. As well as, we’re making it simpler to extend engagement and conversions on-line and in-store with AI-powered “shop similar looks” suggestions and clever search experiences via Bing for Commerce.
  • Dynamics 365 Linked Retailer provides plenty of new capabilities corresponding to integration with Dynamics 365 Commerce, front-line employee process task and tracing with Microsoft Groups, built-in workflows with Energy Platform, clever command middle, retailer analytics, and retailer insights options corresponding to anomaly detection, stock suggestions, and shift administration suggestions.
  • Dynamics 365 Fraud Safety provides integration with Dynamics 365 Commerce and a brand new “manual review” functionality that permits clients to make use of the Fraud Safety guidelines expertise to flag transactions for assessment, after which enable skilled human brokers to devour and adjudicate these transactions.
  • Dynamics 365 Finance continues to give attention to automating frequent duties to cut back the variety of processes that finance customers full manually. We’re introducing Asset Leasing to reinforce the core capabilities of Finance and proceed to broaden our international protection delivering localizations for 5 extra international locations (Bahrain, Hong Kong, Kuwait, Oman, and Qatar) extending the variety of supported international locations and areas to 42.
  • Dynamics 365 Provide Chain Administration expands planning optimization for manufacturing to carry out provide and manufacturing planning in close to real-time with in-memory companies. Enhancements to Product Info Administration embrace engineering change administration and manufacturing versioning capabilities. Value Administration contains new options that may allow international firms preserve a number of value accounting ledgers by permitting twin forex and twin valuation. Enhancements to the job card system embrace a brand new consumer expertise and a brand new function to allow reporting serial numbers.
  • Dynamics 365 Venture Operations unifies operational workflows to offer the visibility, collaboration, and insights wanted to drive success throughout groups from gross sales to finance. Venture Operations connects your gross sales, resourcing, challenge administration, and finance groups inside a single software to win extra offers, speed up supply, empower staff, and maximize profitability.
  • Dynamics 365 Guides prioritizes updates on this launch wave on clever workflows. By profiting from knowledge and AI improvements, work directions will be configured to regulate on the fly based mostly on operator inputs. As well as, insights will make it simpler to make use of time-tracking knowledge and join that knowledge to your small business.
  • Dynamics 365 Enterprise Central investments for this launch wave embrace service enhancements to satisfy the calls for of a quickly rising buyer base, improved efficiency, dealing with of file storage, geographic growth along with assist for Group VAT, prime buyer requested options, and deeper integration with Microsoft Groups.

Highlights from Energy Platform

  • Energy Apps contains vital enhancements for Energy Apps builders of all ability ranges, bettering the sophistication and usefulness of apps which can be created throughout the net and cellular gadgets. Makers will be capable to create Energy Apps straight inside Microsoft Groups with a purpose to simply customise the Groups expertise. Makers will even be capable to add customized pages to model-driven apps utilizing the app designer, bringing collectively the most effective of canvas and mannequin capabilities, together with creating customized layouts and elements. Energy Apps portals provides Microsoft Energy Digital Brokers as a part within the Energy Apps portals studio, in addition to assist for code elements created utilizing Energy Apps part framework. AI Builder introduces new AI eventualities for receipt scanning and translation, and enhancements to connect with distant coaching knowledge. The AI builder house web page and mannequin particulars web page are up to date to enhance discoverability and integration with Energy Apps and Energy Automate.
  • Energy BI is investing in three key areas that drive an information tradition: superb knowledge experiences, trendy enterprise BI, and insights the place selections are made. Energy BI Desktop contains many new capabilities for customers to create content material rapidly and simply, enabling authors to empower their customers, enterprise grade content material creation, and AI-infused authoring experiences. Energy BI Cell provides break up view assist for iPad and Energy BI Service integrates with Azure Synapse to routinely create and handle materialized views on bigger Energy BI fashions in addition to enhanced integration with SharePoint lists to construct extra customized experiences. We proceed to reinforce our Information safety capabilities enabling clients to categorise and label delicate knowledge.
  • Energy Automate enhancements will mix the most effective of WinAutomation with the cloud-based AI builder and connector-based capabilities in automated flows. This new model will provide clients a option to automate all the pieces from Workplace apps to legacy terminal purposes that haven’t been up to date in a long time. As well as, enhancements to automated flows working within the cloud will embrace richer automation and approval experiences.
  • Energy Digital Brokers brings expanded capabilities within the authoring expertise together with instruments to create richer content material, Adaptive Playing cards capabilities, matter solutions from paperwork, improved Energy Automate integration, voice integration with sensible audio system, theming to customise the feel and appear of the bot, and far more.

For an entire listing of recent capabilities, please take a look at the Dynamics 365 and Power Platform 2020 launch wave 2 plans.

Early entry interval

Beginning August 3, 2020, clients and companions will be capable to validate the newest options in a non-production atmosphere. These options embrace consumer expertise enhancements that shall be routinely enabled for customers in manufacturing environments throughout October 2020. Reap the benefits of the early entry interval, check out the newest updates in a non-production atmosphere, and prepare to roll out updates to your customers with confidence. To see the early entry options, take a look at the Dynamics 365 and Power Platform pages. For questions, please go to the Early Access FAQ page.

We’ve completed this work that can assist you—our companions, clients, and customers—drive the digital transformation of your small business in your phrases. Prepare and be taught extra about newest product updates and plans, and share your suggestions in the neighborhood discussion board for Dynamics 365 or Power Platform.

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