Gartner acknowledges Oracle within the Magic Quadrant for Subject Service Administration.
The pandemic is a magnifying glass on what enterprise processes are and aren’t working; service methods included. New enterprise challenges are shortly changing previous ones because the pandemic reveals the place organizations lack clever processes, or the power to pivot and be agile at important moments.
That is particularly obvious as companies place their service departments on the entrance line in fixing pressing interactions with prospects or residents, throughout all strains of enterprise. Because of this, help groups are experiencing an unprecedented improve in inbound inquiries and repair requests. To adapt, service fashions are shifting to accommodate digital and distant help choices. The identical goes for area service. Relating to supporting prospects in-person, area service groups are realizing that they should adapt in an agile approach to proceed supporting prospects and their wants throughout these unsure occasions.
Subject service is significant in sustaining important infrastructure–like energy, water, web, and different utilities. Subject service groups are additionally the primary to make sure the lifesaving gear–like MRI machines and ventilators–at hospitals and care amenities are working correctly, particularly if these amenities attain capability. In these instances, being in the proper place, on the proper time, with the proper instruments and components to resolve the issue can’t solely keep away from pissed off prospects–it has the power to avoid wasting lives.
When every part is altering round us so shortly, the way you help your prospects and your workers in a secure and wholesome manner is important. Investing in an answer that has the pliability to shortly meet these adjustments head-on within the area is crucial. Oracle Field Service was constructed natively within the cloud, in order that in case your workers need to work at home they will accomplish that seamlessly, and nonetheless present the identical wonderful service as in the event that they had been in an workplace.
As a result of area service is so necessary to rising enterprise fashions and buyer relationships, it’s with nice pleasure that I can announce that Oracle has, for the seventh consecutive time, been named a Chief within the newest Gartner’s Magic Quadrant for Subject Service Administration. We’re honored for Gartner’s recognition of Oracle’s primarily based on completeness of imaginative and prescient and skill to execute. We’re proud to have the ability to help our prospects across the globe.
We regularly need to construct on this momentum and construct main instruments to assist area service organizations. In case you’re in search of a companion that will help you overcome obstacles and exceed buyer expectations, we’d love to hear from you.
To study extra about Oracle’s place on this yr’s Magic Quadrant for Subject Service Administration, click here to download the full report.
Gartner doesn’t endorse any vendor, services or products depicted in its analysis publications, and doesn’t advise know-how customers to pick solely these distributors with the best scores or different designation. Gartner analysis publications include the opinions of Gartner’s analysis group and shouldn’t be construed as statements of truth. Gartner disclaims all warranties, expressed or implied, with respect to this analysis, together with any warranties of merchantability or health for a selected objective.
Oracle acquired TOA Applied sciences (TOA) in July 2014. TOA Applied sciences as a Chief in Magic Quadrant for Subject Service Administration 2012; TOA Applied sciences as a Chief in Magic Quadrant for Subject Service Administration 2013; TOA Applied sciences as a Chief in Magic Quadrant for Subject Service Administration 2014; Oracle as a Chief in Magic Quadrant for Subject Service Administration 2016; Oracle as a Chief in Magic Quadrant for Subject Service Administration 2017; Oracle as a Chief in Magic Quadrant for Subject Service Administration 2019; Oracle as a Chief in Magic Quadrant for Subject Service Administration 2020.
Gartner, Magic Quadrant for Subject Service Administration, Jim Robinson | Naved Rashid, 06 July 2020