Good residence platform Wink is having a widespread outage, simply over a month after it applied a paid subscription plan for many of its beforehand free options. First reported by Android Police, the outage seems to have began Thursday. Customers began getting email notices from the corporate on Friday apologizing for the outage, and Wink tweeted Friday afternoon that it was conscious of a problem, and never underneath any form of assault.
We’re conscious of a problem impacting the Wink platform. We simply needed to let that we’re nonetheless right here, and we’re not underneath assault. Relaxation assured that we’re working diligently to get everybody again on-line. All updates will proceed to be shared at https://t.co/WPpNKlhbQv.
— Wink (@TheWinkApp) September 11, 2020
An replace at 10:15PM ET Friday stated the corporate had “implemented a fix for wink.com and are continuing our work to bring the rest of the services online.” As of midday ET on Saturday, nevertheless, Wink’s status page was exhibiting its fundamental web site on-line, however its core API and integrations for Nest, Alexa, Google House, Ring, and others had been nonetheless struggling a “major outage.”
Wink introduced earlier this yr it was implementing a monthly subscription charge. Its parent company was having financial problems as of final yr; and in Might, Wink said in a blog post that “long term costs and recent economic events have caused additional strain on our business.” The corporate stated in another May blog post that it “had no other way to continue the Wink service as it is currently known” and not using a paid subscription.
The month-to-month subscription of $4.99 took effect July 27th.
Wink didn’t instantly reply to a request for extra info Saturday.