Massive enterprise prospects working business-critical workloads on Azure handle 1000’s of subscriptions and use automation for deployment and administration of their Azure sources. Knowledgeable assist for these prospects is essential in reaching success and operational well being of their enterprise. At the moment, prospects can preserve working their Azure options easily with self-help sources, equivalent to diagnosing and solving problems within the Azure portal, and by creating assist tickets to work straight with technical assist engineers.

We now have heard suggestions from our prospects and companions that automating assist procedures is essential to assist them transfer sooner within the cloud and concentrate on their core enterprise. Integrating inner monitoring functions and web sites with Azure assist tickets has been considered one of their high asks. Clients count on to create, view, and handle assist tickets with out having to sign-in to the Azure portal. This offers them the flexibleness to affiliate the problems they’re monitoring with the assist tickets they elevate with Microsoft. The power to programmatically elevate and handle assist tickets when a problem happens is a essential step for them in Azure usability.

We’re joyful to share that the Azure Support API is now typically obtainable. With this API, prospects can combine the creation and administration of assist tickets straight into their IT service management (ITSM) system, and automate widespread procedures.

Utilizing the Azure Help API, you’ll be able to:

  • Create a assist ticket for technical, billing, subscription administration, and subscription and repair limits (quota) points.
  • Get an inventory of assist tickets with detailed data, and filter by standing or created date.
  • Replace severity, standing, and make contact with data.
  • Handle all communications for a assist ticket.

Advantages of Azure Help API

Scale back the time between discovering a problem and getting assist from Microsoft

A typical troubleshooting course of when the client encounters an Azure difficulty appears one thing like this:

On step 5, if the difficulty is unresolved and recognized to be on the Azure facet, prospects navigate to the Azure portal, to contact assist. With programmatic case administration entry, prospects can automate their assist course of with their inner tooling to create and handle their assist tickets, thus lowering the time between discovering a problem and contacting assist.

Clients now have one end-end course of that goes easily from inner to exterior with out the individual submitting the difficulty having to take care of the complexity and challenges between separate case administration programs.

Create assist tickets through ARM templates

Deploying an ARM template that creates sources can typically end in a ResourceQuotaExceeded deployment error, indicating that you’ve got exceeded your Azure subscription and repair limits (quotas). This occurs as a result of quotas are utilized within the useful resource group, subscription, account, and different scopes. For instance, your subscription could also be configured to restrict the variety of cores for a area. If you happen to try and deploy a digital machine with extra cores than the permitted quantity, you obtain an error stating the quota has been exceeded. The best way to resolve it’s to request a quota improve by submitting a assist ticket. With Help APIs in place, you’ll be able to keep away from signing in to the Azure portal to create a ticket, as an alternative request quota increases straight through ARM templates.

Getting began

The Azure Help API is accessible with a Skilled Direct, Premier, or Unified technical assist plan.

For detailed examples utilizing .NET and C#, seek advice from our code samples.

View the checklist of all languages and interfaces we assist for ticket creation and administration. As all the time, you may as well straight use the Support REST API.

Use the API and inform us about it

We’re wanting ahead to listening to your suggestions in regards to the Azure Help API. Within the Azure support feedback forum, you’ll be able to submit concepts and ideas for the API and different elements of the assist expertise.

To report an API difficulty, go to the problems part of the GitHub repository for the language or interface you are utilizing. For instance, go to the repository for points with the PowerShell cmdlets. Choose New difficulty and tag it with the labels Help and Service Consideration.

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