For the previous two days, photographers have been posting in a panic throughout Twitter, Reddit, and the Photoshop suggestions boards. They’d downloaded Adobe’s newest replace for Lightroom’s iOS app, and all of the sudden their images and presets have been gone. Adobe has now confirmed the difficulty, and it’s additionally stated that the info is gone for good.

“I’ve talked with customer service for 4+ hours over the past 2 days and just a minute ago they told me that the issue has no fix and that these lost photos are unrecoverable,” complained one Reddit user, who says they’ve misplaced over two years’ price of photograph edits. The complaints have been noticed by PetaPixel.

“This is literally the worst,” tweeted one other buyer, who stated they’d misplaced not solely 800 footage however lots of of {dollars} price of paid presets.

Adobe consultant Rikk Flohr acknowledged and apologized for the snafu in a forum post yesterday. Per Flohr, the corporate has launched one other replace “to prevent this issue from impacting additional customers.” Nevertheless, the images can’t be recovered, in response to Flohr. The replace gained’t assist anybody who’s already been impacted.

“We sincerely apologize to any customers who have been affected by this issue,” Flohr wrote.

Adobe has since launched a statement, which largely repeats Flohr’s feedback. The assertion clarifies that the difficulty particularly affected Lightroom cell customers with out an Adobe cloud subscription, in addition to subscribers with images and presets that hadn’t been synced to the Adobe cloud on the time of the replace. The corporate additionally famous that some clients may have the ability to recuperate their information from iPhone or iPad backups.

“We know how frustrating and upsetting this will be to people affected and we sincerely apologize,” the corporate stated.

This isn’t the primary time that firm errors have brought on consumer images to go lacking. Canon took down its “” platform earlier this month after a storage concern resulted within the lack of some photograph and video information. It ought to function a reminder to everybody: again up your stuff.

Replace August 20th, 5:36PM ET: Added particulars from Adobe’s official assertion.

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